Server monitoring, maintenance and data analysis provide a dedicated tracking and management process to overcome the vulnerable and unpredictable nature of server overloads, crashes, and cybercrime.

The industry problem

To keep our IT systems up and running, it’s vital that we understand the entire working IT infrastructure. However, with that said, it’s virtually impossible to dedicate the amount of time and resources required to ensure our systems are working in complete sync with the needs of our business.  

A problem for many businesses today is that frequently, as they grow, so too do their networks, connections, and devices. As a result, IT systems can become overloaded or simply crash.

The suitable answer is to inject more servers into daily operations. However, limited resources can often hinder how quickly this occurs, leaving you at risk of downtime, or worse, a cybersecurity attack.

Server monitoring: The cyberaware solution

That’s where server monitoring comes in. Far from merely a buzz service in the IT industry, server monitoring ensures that your machines can host your applications effectively, improve your capacity planning — so you know how much space you have remaining — and boost the customer experience for the end-user.

Using data, server monitoring enables you to inspect, catalogue, record, analyse and modify how your business’s IT system operates in real-time. Communication, both internally and externally, is paramount and the lifeblood of building connections.

A responsive, reliable and knowledgeable IT team can spot the signals of a clunky, at-capacity server system. Once identified, it will intervene and prevent any harmful activity from taking place. Consequently, this reduces the amount of downtime you experience and the impact this has on your sales. This experience can make all the difference between maximum productivity and a dwindling reputation.

A responsive, reliable and knowledgeable IT team can spot the signs of a clunky, at-capacity server system. Once identified, it will intervene and prevent any harmful activity from taking place. Consequently, this reduces the amount of downtime you experience and the impact this has on your sales. This experience can make all the difference between maximum productivity and a dwindling reputation.

Consequently, this reduces the amount of downtime you experience and the impact this has on your sales. This knowledgeable and proactive approach can make all the difference between maximum productivity and a dwindling reputation.

Protection against potential failure   

Server monitoring is a preventative measure. It saves you time, money and stress by identifying any problems that may have an unwanted impact on your business’s productivity.

It offers a comprehensive insight into the workability of your whole IT system, including availability, operations, performance and security.

The infrastructure of multiple servers can vary due to different operating systems. These can become an assortment of confused elements that conflict in terms of characteristics and/or content.

As a result, distinct approaches to implementing, managing and monitoring these variations ensures maximum security and peace of mind. Potential disruptions to its performance, strength, and stability are caught and removed before you encounter any problems and unnecessary downtime. Server monitoring also optimises your cybersecurity protection to stamp out hacking and ransomware, creating optimum functionality and efficient operations.   

Service and coverage

These services monitor your system’s resources by using manual techniques and automation software to spot and rectify issues with:

• CPU usage
• Memory consumption and storage availability
• Network and hardware
• Disk usage
• Disk and system processes
• Communication responsiveness
• Delay and data loss
• User load, security and speed of web servers

High-performing and high-quality proactive server monitoring examines all operations to explore the workability and fulfillment of software and hardware, to and provides:

• Trending and capacity planning tools
• Comprehensive view of infrastructure
• Performance setup and information to allow systems administrators to view existing and previous systems’ functionality to understand patterns and positioning of service delays
• Alerts to minimise negative impact
• Problem-solving reporting that identifies the accurate location and reason/s for problem  
• Data tracking and real-time illustrations to offer a convenient graphical visualisation
• Live notifications can be sent through email, SMS, or custom scripts to enable immediate modifications

The 24/7 system

Server monitoring scans networks on an ongoing basis. This process can pick up any failures or any irregularities, offering you peace of mind and providing support functions through one system.

Automatic updates will notify the user if contact is lost with the server or if it has restarted. Maintenance mode can also help to order actions by their level of urgency. Not only do these keep you online, but they also ensure you have reassurance when growing your business.

Advanced server monitoring

Artificial intelligence and machine learning are used as new server monitoring technology to ascertain ‘normal’ levels of website performance. These can then alert IT system administrators to components that require their analysis and input before they become critical and potentially fail.  

Once up and running, these services provide rapid, personalised and maintainable actions. 

New technologies like the Internet of Things and Big Data are advancing the way enterprises work, along with their IT priorities. Businesses are now incorporating the digital experience into their customer journey understanding, and are pairing up the expertise of a responsive security team with technology.  

Do the stats stack up?

In short, yes.  Key findings, published on 15th August 2017, from a survey on digital experience monitoring, reveals that 40% of IT professionals asked have grappled with negative and detrimental digital experience issues or downtime within the past 12 months, which, in turn, has had an effect on their customers.

Companies are, therefore, reporting a lack of knowledge relating to their customer experiences. For this reason, the need to monitor IT systems has become a crucial requirement. Despite its urgency, however, these companies are slow to implement monitoring tools and services such as server monitoring.

Astonishingly, over 25% of respondents revealed that they are typically the last people to be told if customers are experiencing issues. In addition, downtime and disruption problems are varied, with 51% stating slow performance impacts business. Of those asked, 44% stated that end-users were the first to discover issues and 41% had difficulty troubleshooting customer experience issues. Website and/or app downtime was listed as a significant problem by 34% of those surveyed.

Server monitoring is an imperative part of a digital experience monitoring strategy. Of those asked, 74% indicated that this is “critical or very important”.

In its recent report, The Institute for Critical Infrastructure Technology found that the majority of intentional and accidental cybersecurity incidents stem from inside action. As a result, an external and expert IT team is becoming more and more valuable.  

Why us?

Server monitoring supports your business, maximises cybersecurity and protects against the risk of hackers and ransomware to maintain your reputation and retain customers.

Contact us to find out more about Indigo IT’s powerful and cost-effective server monitoring solutions.

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