Today’s Telecoms

From initial startups to established conglomerates, the backbone of any thriving customer-facing organisation is communication. And that’s where telecoms services come in. Making and receiving calls is fundamental to presenting a positive company image, building a solid reputation, generating leads and developing existing relationships with clients.

These enterprises require a well-managed, high-quality and reliable method of communication. In addition, telephone systems must also be secure to protect your customer and company data.  

As the online world dominates the way we live and work, broadband has long been a staple of many businesses. However, as the mobile commerce landscape now becomes commonplace, firms are once again evolving their telecoms services to meet the demands of their customers. 

Every business is bespoke, and so too are the various IT services that they can explore and establish.

Preparing communications

Your information infrastructure does not have to be complex, but it does need to match the modern nature of your business and reflect how customers are connecting with you and your company.

• Where are they finding you?
• How are they contacting you?
• What are their values?
• Do they prefer direct contact?
• Or is convenience and efficiency what they’re really after?
• How can you help instil trust, confidence and credibility?

Before making any communication changes, it’s vital to ask these questions and understand your business from your customers’ perspective. In the long-term, this helps to build an effective plan that is based on weighing up all telecoms solutions.

VoIP technology

Not only does a progressive IT telecoms service maximise lead generation efforts, it reflects our digital environment and evolving technological landscape that see users searching for information, seeking guidance and sharing advice via mobile.

Digitisation is quickly becoming a commonplace priority for companies’ IT strategies. Voice over Internet Protocol (VoIP), therefore, is a workplace technology that is set to become a lifeblood of modern and flexible communications.

VoIP enables users to make contact through using broadband internet rather than accessing the traditional phone system. If you incorporate a VoIP telephone system, you can build communications through using the internet. Now businesses can utilise telephone services via either a desktop, laptop or through mobile applications.

Increasingly businesses today require international communications, conference connections and remote working. Incorporating VoIP into your daily telephony systems, therefore, can reduce the cost of long-distance calls.

Regardless of where your business is located or where you are, a VoIP telephone system maximises connectivity and convenience. With a headset or an IP phone that allows VoIP technologies, these systems can be available via email and can also come with an individual VoIP number for flexibility and easy access.

Recent research reveals that VoIP technology has the potential to create revenues of £57.6 billion in 2018. This comes as no surprise as enterprises are “cutting the cord” to make way for modern anywhere and anytime forms of communication.

Commercial demands require flexibility, speed and ease. As a result, video conferencing is often a quick and effective way for clients and colleagues to chat. In recent years, it has become an essential component of both internal and external communications. Agendas, file sharing, meetings and urgent updates can all be noted in this way. 

Private Networks

Managing data and voice networks is a crucial part of day-to-day business. With companies creating international bases with coworkers and colleagues dotted all over the world, businesses are also using private networks to protect information.

Private networks consist of connected computers that are part of an internal system. In other words, these networks are not connected to either the Internet or external networks. Every computer within this network has its own private IP address space, which ensures it remains just that — private  —  from any computer that does not belong to that network. While ideal for mid-to-large organisations, these networks also offer additional protection for companies that handle sensitive and confidential data.

In addition to providing peace of mind by creating a secure network, this private address space also enables businesses to stay active online even if technical problems are affecting outside networks.

For help on modernising your telecoms solutions to ensure you connect with each and every customer, contact us today.

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